Question 1

Who is behind oVRcome?

Accepted Answer

Our team members are clinical psychologists, developers, designers, and academics. Our HQ is based in Christchurch, New Zealand but we have Team members all over the world. Our physical location does not limit the market we operate in, either! With distribution centres in the United States, Australia, New Zealand and soon the UK, we operate worldwide. We also have a dedicated Support Team working in multiple timezones to provide a prompt technical assistance, whenever needed.

Question 2

Is the Clinician Portal available worldwide?

Accepted Answer

Yes, the oVRcome Clinician Portal is available to qualified clinicians globally, provided they can offer exposure therapy in their home country. We review all registrations and typically approve them within 1-2 business days. If we encounter any issues verifying your credentials through available databases, we will contact you for additional information.

Question 3

Are you compliant with industry standards?

Accepted Answer

oVRcome is HIPAA, and GDPR compliant. This makes oVRcome a confidential, secure, and safe tool to use with your clients.

Question 4

Is oVRcome effective?

Accepted Answer

oVRcome has been developed by a team of clinical psychologists and academics. It is backed by an extensive literature review that advises the benefits of VRET. We have also completed a 6-week clinical trial with The University of Otago which demonstrates the efficacy of our unique content. We have a couple more trials due to be published in early 2025 - watch this space!

Question 5

Is VRET suitable for anybody?

Accepted Answer

From a client’s perspective, most people can use oVRcome. However, there are a few disqualifying factors that may prevent some users from effectively using VR in general. Examples include, but are not limited to:

Severe Visual Impairments
Extreme Vertigo or Balance Disorders
Seizure Disorders
Severe Motion Sickness
Significant Physical Limitations

Clinicians should evaluate these factors to ensure that VR therapy with oVRcome is a safe and appropriate option for each client. Please assess each client's suitability for VR therapy before starting.

Question 6

What equipment do I need to get started?

Accepted Answer

For Clinicians:

Computer or Tablet: Ensure it supports the Chrome browser. While there are no strict technical requirements, a stable internet connection is essential, especially for live sessions.

For Distributing VR to Clients:

Clinician's Meta Quest (2, 3, 3s or Pro) or Pico 4: Clinicians will need their own headset to conduct in-person live sessions. Headsets can be shared between clinicians within the same clinic.

Client's Smartphone: Each client will need a compatible smartphone to download the oVRcome app from the Apple App Store or Google Play Store and use it with a simple VR headset. For optimal performance, the smartphone should:

Have a gyroscope
Feature a processor capable of running high-resolution VR videos
Offer at least 4GB of available storage
Be a current model (still in production)

Here is a quick device compatibility look up tool: https://server.ovrcome.io/devices/search

Question 7

Do I need to attend in-person training to learn how to use the platform?

Accepted Answer

No, in-person training is not necessary. The oVRcome Clinician Portal is designed to be intuitive and easy to use. You don't need advanced IT skills to get started. We offer a variety of tutorials and resources that cover all the features you need to know. Most users find they can become proficient with the platform in under an hour by exploring the tutorials and trying it out themselves.

Question 8

How does the subscription work?

Accepted Answer

Subscriptions are billed on a monthly or annual basis depending on the selected plan. All plan, payment method, and invoice management is available in your account settings.

For additional information or assistance in choosing the right option for your needs, please contact our support team.

Question 9

Do you provide the Meta Quest/ Pico 4 headset?

Accepted Answer

We do not distribute any standalone headsets (Meta Quest or Pico) and require the clinician to already have their own device.

Question 10

Do you provide VR headsets for smartphones?

Accepted Answer

Yes we do, for additional USD29 + shipping cost (free in the US!)

Question 11

Can I use my own VR headset for smartphones?

Accepted Answer

Regarding smartphone headsets, both you and your clients (depending on who pays) have the option to source your own headset as part of the payment process. This can be particularly useful if you already have a compatible headset or wish to avoid the cost of international shipping.

Any Google Cardboard-style headset can be used with the app. If you choose a mid-range compatible headset, the quality should be satisfactory, although we cannot guarantee it.

Question 12

My VR headset arrived without the QR code, what next?

Accepted Answer

If your box arrived without the QR code, there is no need to worry. Please find the QR headset on this page here: www.ovrcome.io/vr. Please calibrate your device, even if you have sourced your own VR headset.

Question 13

How many environments do you have?

Accepted Answer

oVRcome has the Industry’s largest library of real-life 360 footage with more than 1500 environments across more than 15 phobia categories, meditation, EMDR, and psychoeducation. This number is forever growing.

Question 14

Is the content computer generated?

Accepted Answer

The vast majority of our content is real-life footage filmed with 360 for the most realistic feel. We do, however, have a few computer generated animations for harder to access environments, such as turbulence (flying).

Question 15

Are the environments interactive?

Accepted Answer

All environments are pre-recorded and the user does not have the ability to influence them or move around them freely. However, we offer a variety of footage, from observational exposure (when a video focuses on observing e.g. needles) to being the POV and receiving an injection. Or walking through an airport.

Question 16

Can the client use oVRcome with a Quest/Pico 4 at home?

Accepted Answer

No, currently the integration with higher-end headsets like the Quest/Pico 4 is only available for in-clinic use. For remote homework, clients will need to use a smartphone VR headset, which is already very effective for this purpose.

Question 17

What if my client experiences discomfort or issues with the VR content?

Accepted Answer

If your client experiences discomfort or issues with the VR content, first assess their reactions and adjust the exposure levels as needed. Consult the Clinician Guide in the Resources section of the Clinician Portal for initial guidance. If you need additional assistance or have specific questions, please reach out to our support team. While we offer prompt help with technical issues, please note that clinical guidance falls outside the scope of our support services.

Question 18

What happens after my client completes VRET?

Accepted Answer

While as a clinician, you’ll be best to understand the needs of your individual clients, our team of clinical psychologists - who have pioneered VRET in New Zealand - has prepared a guideline to assist you with transitioning clients from VRET into in vivo exposure. This document is available from the Resources tab in the Clinician Portal.

Question 19

Are distributor licenses available or planned for the future?

Accepted Answer

Currently, we do not offer distributor licenses. However, we may consider this option in the future. Please contact us for any updates or if you have specific partnership inquiries.

Question 20

Are there any integration options with other therapy tools or platforms?

Accepted Answer

Not at the moment.

Question 21

What technical support is available for clinicians?

Accepted Answer

We provide comprehensive technical support to ensure a seamless experience with the oVRcome platform. Support is available through:

Direct Assistance: Contact our support team via email or chat, available across multiple time zones, to address any technical issues or questions.
Training Materials: Access our Resources tab for detailed training materials, tutorials, and troubleshooting guides to help you navigate and utilize the platform effectively.
Ongoing Support: For any specific technical concerns or detailed support requests, please reach out to us at support@ovrcome.io.

We’re committed to ensuring that you have the support you need for a smooth and effective use of our platform.

Question 22

How can I get a Business Associate Agreement (BAA) with oVRcome?

Accepted Answer

If you require a BAA with oVRcome to comply with HIPAA, email us at support@ovrcome.io with details about your company and use case. We can provide a standard template agreement if needed.

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