Starting a Remote Live Session
Please Note:
Before beginning a live session your client will need a smartphone, an internet connection, access to the oVRcome App and a Google Cardboard-style VR headset, which can be ordered through us.
Connect with your client remotely
See what they are seeing from your computer screen
1. Log in
Your client should sign into the oVRcome app with their email.
2. Confirm readiness
Before starting the live session, check that your client has the app open and ready to receive your request.
3. Allow permissions
On the first connection (or after an app update), the client will be asked to allow audio and camera access. These must be accepted for the session to begin.
4. Accept the session request
Your client just needs to accept the live session request.
5. Use the VR headset
After accepting, they can place their phone into the VR headset and put it on.
6. Wait in the lobby
The client will remain in the calming lobby until you start their exposure by playing the first VR video.
7. Begin exposure
To start exposure, select any of the videos in the client's hierarchy on the right hand side and click on it. Or to play the first video available, click on the 'next' button as indicated
8. Stream to the headset
Whatever you select in the Portal will play directly in your client’s headset.
Additional Troubleshooting
Video Tutorials
Need Technical Support?
If you have any questions about the oVRcome app or require technical support, please email us at support@ovrcome.io and one of our team will be in touch ASAP.